Cars & Passengers

1. Data Collection
Personal, lifestyle and travel data is collected by the following methods:

  • when a booking is made with SeaFrance (via phone and internet)
  • when a brochure is requested via our Contact Centre or over the internet
  • when a competition, questionnaire or referral is completed

2. Use of Data
Personal, lifestyle and travel data is collected as part of the enquiry and booking process and is used to fulfil the booking and instruction. The data is retained and used for accounting, billing and auditing, administrative and training, legal, security and payment verification purposes.

3. Use of cookies

SeaFrance also uses cookies for the investigation and analysis of its own web site, in order to provide the visitor with the best service.  If you do not wish our cookies to be used, please configure your web browser accordingly.  If you accept our cookies, they will remain stored in your computer for five years, unless you remove them.  Please note that, by refusing our cookies, the use of our web site and our services may be limited.

4. Marketing Communications
Currently, limited personal, lifestyle and travel data is used by SeaFrance to advise customers of fare information and special offers, or products and services that we feel are relevant by direct mail and/or e-mail.

5. Analysis and Research
Data collection via the internet and over the telephone will allow us to monitor the success of our service and plan future mailing, brochure and web site content.

6. Opt-Out of Receiving Marketing Communications
There is an opportunity to opt out of receiving future information from SeaFrance.  Wherever SeaFrance collect personal data, there is an opportunity to opt out of the marketing communications, both from SeaFrance and third party partners.
The following address for opting out of such marketing materials is:
Data Controller, SeaFrance Ltd, Whitfield Court, Honeywood Close, Whitfield, Kent, CT16 3PX

7. Disclosure of data
Outside of SeaFrance, the data may be disclosed to the following parties:

  • contracted Agencies, to allow us to carry out research and analysis for the planning of future activity.  All such agencies are required by contractual agreement not to disclose any such data without the consent of SeaFrance
  • SeaFrance do not sell or rent data to any other company, however, data may be shared with carefully selected third parties for the purpose of providing customers with joint promotions or promotions that SeaFrance believe will interest customers.  If customers opt-out, then the disclosure and use of their details will stop.
  • SeaFrance will not share data outside of the EEA or to any country without adequate levels of data protection.