See our Frequently Asked Questions Section for answers to the questions which we are asked most often.
However, if you cannot find the answer to your question there, then please contact us :
Booking department
For information requests, assistance with booking on line or to modify/cancel a booking, our client advisors are available from Monday to Friday from 9h to 18h30 and Saturday from 9h to 18h:
- Tel: +33 3 21 17 70 33
- Email: renseignements@seafrance.fr
Quality department
For any claims or if you wish to congratulate us on any part of our service, write to us in English at:
- BP 499 .62226 .Calais Cedex
Lost items department
For lost items, contact us:
- Tel: +33 3 21 46 36 72
Our representatives in Europe
France: SeaFrance
- 2, place d'Armes .62100 .Calais
- Tel: +33 3 21 17 70 33
- Email: renseignements@seafrance.fr
England: SeaFrance Ltd
- Whitfield Court .Honeywood Close .CT16 3PX .Whitfield
- Tel: +44 (0) 8705 711 711
- Email: enquiries@seafrance.fr
Belgium/ Luxembourg: SeaFrance c/o SNCM Ferryterranée
- Galerie Agora 50 .1000 .Bruxelles
- Tel: + 32 (0) 2 549 08 82
- Email: seafrance.benelux@scarlet.be
Netherlands: SeaFrance c/o SNCM Ferryterranée
- Galerie Agora 50 .1000 .Bruxelles
- Tel: + 31 (0) 10 433 33 12
- Email: seafrance.benelux@scarlet.be
Germany / Swiss / Austria: SeaFrance c/o SNCM GmbH
- Berliner Strasse 31-35 .65760 .Eschborn
- Tel: + 49 (0) 6196 77306-0
- Email: seafrance@sncm.de
Italy: SNCM Italia srl
- Via Tagliamento 3 .20139 .Milano
- Tel: +02 55231592
- Email: info@sncm.it
Czech republic: SeaFrance c/o OrbisLink
- Slavikova 19 .12000 .Praha 2
- Tel: +420 222 71 34 56
- Email: info@orbislink.cz